Submit a Ticket to our Help Desk (best practice)
Tech Hotline 805-538-1013
M-F: 7:30am - 4:00pm
Submitting a Ticket to Our Help Desk
The quickest way to request and get assistance from us is by submitting a ticket to our Help Desk System. This immediately notifies the proper Tech that can assist you with your problem and allows you to get updates on the progress of your ticket directly to your email.
Programs Support
Frontrow Processes (pdf)
Aeries FAQ and Tutorials
For additional Aeries support, please contact your school site's data tech.
ClassLink Login Page | ClassLink FAQ
For additional ClassLink support, please contact the technology member in charge of programs.
Frontrow Video Tutorial
Other Presentation System Resources
Technology Help Window
If you have issues with your Chromebook or other district technology devices, visit our computer technicians at the tech window for help. You can also call or email the tech hotline to get in touch with the tech help window.
What kind of issues should I bring to the Tech Window?
Broken keys
Trackpad not working
Camera not working
Wifi Connectivity issues
Broken or cracked screens
Trouble logging into chromebook
Lost Chromebook
Other District device issues
A Note on Program Issues
Please contact the programs support data technician for issues with ClassLink and student programs.
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Directions from the District Office (DO) to the Tech Building
5601 West Mall to 6500 Atascadero Avenue
From the District Office parking lot, turn left onto West Mall.
Travel 2 blocks to El Camino Real.
Turn right onto El Camino Real and go to next light, Traffic Way.
Turn left onto Traffic Way. Travel under the highway and bear left at the “T”.
Continue straight until you reach the stop sign at Atascadero Mall. Turn Right.
Go to the next stop sign. Pull into the parking lot for Ace Academy, it is the third entrance on the right.
The Chromebook window is along the parking lot side of the building. Use the bell provided for assistance.
