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Technology Services
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Google Suite and AUSD Tech
G Suite status Dashboard
G Suite District Email
G Suite Learning Center
G Suite Training
G Suite Apps can be accessed in the waffle
How do I change my Windows and Google Passwords?
Your Google and Windows login passwords are generated by Technology.
If you require a password reset:
Students, please contact your teacher.
Teachers & Staff, please contact your site's Data or Computer Technician.
Staff and students must log in with their district login ("district credentials"). This establishes the appropriate access rights (student, staff, administrator, etc.). “Browse as Guest” does not work as there are no rights associated with “guest”. Login FAQ. Without proper authentication internet access will not be granted or will be restricted in accordance with the district’s acceptable use policy (AUP).
Boot your Chromebook so it can update. If a Chromebook is left without updates for a few months, Google "drops" the Chromebook from its update cycle and the device essentially goes "stale". A stale Chromebook does not get any further updates, does not get district policies, and cannot be used for state testing (CAASPP). Try triggering a ChromeOS update if your Chromebook has fallen behind (see below for instructions).
Disabled Chromebooks: If your Chromebook is disabled, it means Google’s infrastructure lost track of it or that the Chromebook is obsolete. IT can re-activate a supported non-obsolete Chromebook.
How to trigger a ChromeOS update - Google's instructions for updating ChromeOS
- Power up the Chromebook and log in with your district credentials
- Select Settings icon in the lower right, then "Settings"
- Select “About Chrome OS”
- Select “Check For Updates”
- Reboot if prompted to do so.
Common Chromebook Problems
My Chromebook is slow:
This is typically caused by not having used a Chromebook for several weeks. On boot, the ChromeOS will start downloading any missing ChromeOS updates. If an OS update is pending, it is indicated by a download arrow in the lower-right system tray: Click on the icon and install the update (this generally takes 10-15 seconds).
Where do I find CAASPP on a Chromebook
(AKA AirSecureTest or SBAC Browser). You find the CAASPP browser on the login screen of a Chromebook. Please see the screenshot below.
Internet is not working on a Chromebook:
This is typically caused by not logging in with a district account and thus getting restricted access. Reboot the Chromebook and log in with your District credentials.
Cell Phones
Users of district-issued cell phones should use Gmail and Google Calendar apps even when the phone vendor supplies their own apps (this primarily affects Apple device).
In the Google documentation the “gmail address” or “Google for Work address” refers to your firstnamelastname@atasusd.org address.
